Customer feedback chaos: how to please everyone?
The explosion of feedback can feel overwhelming, tempting us to do it all, do nothing, or just trust our intuition. Here's another way.
Caroline Besnard
Caroline Besnard is CPO at BAM. Passionate about user experience and discovery, she constantly seeks to improve the way we think and build products to bring more value to users and to the company.
Beyond features: crafting apps users love
Learn how an app almost failed by overextending, and how a shift from feature-overload to value-centricity could have turned things around.
Why narrowing our focus can broaden our appeal
Trying to make a product that pleases everyone, we please no one. Finding our customers' Jobs To Be Done guides us to make better yet less instinctive choices.
Three months to change a product concept and increase retention
How we used interviews and Go&See to discover our user's emotions and increase the retention of our product.